Refund policy
Return & Refund Policy
Last updated: June 29, 2026
14-Day Fit Guarantee
We stand behind our products. If you're not satisfied with your purchase, contact us within 14 days of your order and we'll make it right — whether that's a replacement file, store credit, or a full refund at our discretion.
Digital Product Notice
Our products are downloadable digital files (templates and resources for trade professionals). Because downloads are delivered instantly, refunds are evaluated on a case-by-case basis under our 14-Day Fit Guarantee.
What Qualifies
- The product didn't match its description
- The file is corrupted or cannot be opened
- The download link failed and support couldn't resolve it
- The product wasn't the right fit for your needs
What Doesn't Qualify
- Requests made after 14 days of purchase
- Duplicate purchases not reported within 24 hours
How to Request
Email us at info@ownersbinder.com within 14 days of purchase with your order number and reason. We'll respond within 2 business days.
Contact Us
info@ownersbinder.com